What to listen for: "If the frustration has already crept in, that's not the time to reinforce. You've missed your moment. Don't...

What to listen for: “Even if you don't give them a cookie, you don't play, the dog has been reinforced. [It’s] just the way their brain...

What to listen for: "The doggy daycare worker and the shelter worker who is not being touted as any kind of behaviorist or trainer, are...